What is good crises management training?

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Lessons from over 100 crisis management trainings in Swedish municipalities
Good crisis training is a series of education moments and a variety of different trainings that together evoke a longitudinal learning process. A good training aims at learning and not at grading/judging. A good training is challenging, but not so difficult that the trainees fail. A good training addresses the complexities of internal and external information sharing and information management, and does not delimit itself to only decision making. In a good training facilitators are not just observing, but even actively coaching participants: by giving feedback during the training failures are corrected and “good” information management and decision making is trained. These and other interesting is insight will be shared thorough vivid examples and summarized in an easy to grasp take-away checklist. Our insights are grounded in observations during a longitudinal study between 2006 and 2015.

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